Terms & Conditions

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1. Introduction

1.1. The Life Savers is a digital health platform that connects individuals (donors, recipients, patients) and facilitates lab test bookings, home sample collection, report delivery and payment processing.

1.2. By using our services, you agree to these Terms and Conditions, which form a binding agreement between you ("User") and The Life Savers ("we", "us", "our").

1.3. If you do not agree to these Terms, do not use the Platform. We may update these Terms from time to time; material changes will be communicated where practicable.

2. Platform Usage and User Obligations

Eligibility: Users must be at least 18 years old. Minors may use the Platform with parental or guardian consent.

Account Registration: Certain features require an account. You are responsible for protecting your credentials and for all actions taken under your account.

User Conduct: Do not engage in fraudulent, abusive, or illegal activity. Provide accurate information when creating or using your account.

Donor & Recipient Responsibility: Our donor-matching feature provides contact information and availability indicators only. Users must verify suitability, eligibility, and clinical compatibility through qualified medical professionals.

3. Nature of Services

3.1. The Platform offers:

• Donor-recipient matching and contact facilitation;
• Lab test search and booking;
• Home sample collection scheduling;
• Online payment processing and secure report delivery.

3.2. We primarily act as a technology intermediary connecting Users with independent partner laboratories, phlebotomy teams and payment processors. Partner service providers are responsible for their operational and clinical activities.

4. Health and Medical Liability Disclaimer

4.1. The Platform is not a medical provider and does not offer medical diagnoses, treatment or advice.

4.2. Users must consult licensed healthcare professionals for medical decisions, donor suitability checks, and interpretation of test results.

4.3. We do not guarantee donor health, eligibility or availability; all interactions are at the Users' risk.

4.4. The Life Savers is not a blood bank, hospital, laboratory or medical provider. We do not collect, store, test, supply or hold an inventory of blood, and we do not guarantee that any donor or unit of blood will be available for any request.

4.5. Donation-interval and eligibility information shown on the Platform is general guidance based on national guidelines. Final eligibility is decided by the blood centre or a medical professional at the time of donation.

4.6. In a medical emergency, contact the treating hospital, a blood bank or emergency services immediately and do not rely on the Platform alone.

5. Privacy and Security

User Data Privacy: We collect and process personal and health-related data as described in our Privacy Policy. By using the Platform you consent to that processing.

Security: We use industry-standard safeguards (encryption in transit, access controls, logging). No system is 100% secure; promptly report suspected unauthorized access.

User Responsibility: Protect your account credentials and update contact details promptly.

6. Third-Party Links and Content

6.1. The Platform may link to third-party sites (partner labs, payment gateways). Links are provided for convenience; we do not control and are not responsible for third-party content or policies.

7. Limitation of Liability

7.1. We do not guarantee uninterrupted or error-free operation.

7.2. To the extent permitted by law, The Life Savers, its officers, employees and affiliates disclaim liability for indirect, incidental, special or consequential damages arising from use of the Platform.

7.3. We are not responsible for disputes or outcomes arising from interactions between Users and external providers (donors, labs, phlebotomists), except for liabilities caused by our proven gross negligence or willful misconduct.

8. Termination and Suspension of Accounts

8.1. We may suspend or terminate accounts for fraudulent, abusive, or unlawful behavior, or for breach of these Terms.

8.2. Termination may be immediate where required by law or to protect other Users.

9. Changes to Services and Information

9.1. We may modify services, features or these Terms. Material changes will be announced where practicable.

10. Intellectual Property

10.1. All Platform content, branding and software is owned or licensed by The Life Savers. Users must not reproduce or redistribute without permission.

11. Indemnification

11.1. You agree to indemnify and hold The Life Savers harmless from claims arising out of your breach of these Terms, misuse of the Platform, or interactions with other Users or external providers.

12. Governing Law and Jurisdiction

12.1. These Terms are governed by the laws of India. Disputes will be subject to the competent courts in India unless the parties agree to arbitration.

13. Contact Information

For support, disputes, or questions:

📧 Email: support@thelifesavers.in

📞 Phone: +91 72068-97771 / +91 83074-97771

14. Acceptance of Terms

By using The Life Savers, you acknowledge that you have read, understood, and agree to these Terms. If you disagree, do not use the Platform.

15. Lab Test Booking, Home Sample Collection & Payments

Scope: These provisions apply to paid pathology services (test booking, home sample collection, laboratory analysis, digital report delivery and payments).

Service model: We facilitate bookings and coordinate with partner labs and phlebotomy providers. Partner labs are responsible for analysis, quality control and issuing reports.

Booking & pre-test instructions: Provide accurate personal and medical information at booking and follow pre-test instructions (e.g., fasting). Failure to comply may impact test validity.

Home sample collection: Carried out by trained phlebotomists engaged by partner labs. Phlebotomists will present ID and adhere to hygiene protocols. Be present or nominate an authorized representative for collection.

No-shows & rescheduling: No-shows may incur fees as displayed at booking; repeated no-shows can lead to account restrictions.

Partner lab responsibilities: Partner labs are responsible for test accuracy, QC, accreditation and regulatory compliance. We do not modify lab reports.

Report delivery & storage: Reports are delivered digitally to your account. They may be stored with third-party cloud providers; access is logged and controlled. See Privacy Policy for details.

Interpretation: The Platform does not provide medical interpretation. Consult a licensed healthcare provider for clinical advice.

Pricing & taxes: Prices, taxes and fees are displayed at checkout and may vary by location and lab.

Payments: Processed via third-party gateways. By placing an order you authorize the charge. We do not store full payment card details; gateways may store tokenized credentials.

16. Refunds, Cancellations & Chargebacks

Cancellation rules: Cancellation and refund eligibility depends on test type and partner lab policies and are disclosed at checkout.

Refund processing: Approved refunds are processed to the original payment method (typically 7–14 business days). Gateway timings may vary.

Non-refundable collection fee: Home sample collection or convenience fees cover logistics arranged for the booking and are non-refundable. Approved refunds are limited to the eligible amount paid for tests and packages, after discounts and wallet credits.

Chargebacks: Unjustified chargebacks may be contested; fraudulent chargebacks can lead to account suspension and recovery actions.

17. Sample Rejection & Test Failures

Rejection: Labs may reject samples that don't meet handling or labeling standards. Recollection may be required per lab policy.

Failures & repeats: For technical failures labs will follow their SOPs for repeats, recollection or refunds.

18. Critical Results & Emergency Protocols

18.1. Labs follow clinical protocols for critical results and may contact you or your clinician directly. We may also send notifications.

18.2. The Platform is not an emergency service. Seek immediate medical attention for emergencies.

19. Phlebotomist Conduct & Complaints

19.1. If you experience unacceptable conduct by a phlebotomist, refuse the procedure and report to support immediately. We will assist in investigating with the partner lab.

20. Data & Consent

20.1. You provide explicit consent for processing health data required to book tests and receive reports. Consent records are stored and auditable.

20.2. Retention period for records and reports is governed by applicable law and partner lab policy; details available in the Privacy Policy or at checkout.

21. Partner Laboratory Accreditation

21.1. Where a laboratory's accreditation or certification is shown, it is supplied by that laboratory and we do not independently verify it. Confirm accreditation directly with the laboratory for critical testing.

22. Indemnity, Limitation & Insurance

Indemnity: You will indemnify The Life Savers from claims arising from your misuse of the Platform or breach of these Terms.

Limitation: Our liability is limited to the amount you paid for the particular paid service in the 12 months prior to a claim, to the extent allowed by law.

Insurance: Partner labs and phlebotomists are expected to maintain appropriate insurance coverages.

23. Fraud Prevention

23.1. We monitor for fraud and may suspend accounts suspected of fraudulent activity and cooperate with authorities as required.

24. Complaints, Dispute Resolution & Governing Law

24.1. Contact support with your booking/order and transaction references for prompt handling.

24.2. Parties will seek to resolve disputes informally before pursuing legal remedies. These Terms are governed by the laws of India.

25. Miscellaneous

25.1. If any provision is unenforceable, remaining provisions survive.

25.2. These Terms and the Privacy Policy form the complete agreement between you and The Life Savers.

26. Acknowledgement & Acceptance

By using the Platform, you acknowledge that you have read, understood, and agree to these Terms & Conditions.